Customers that initiate a payment dispute (chargeback) will have the following occur:
1. Customer will be immediately banned on all of our game servers.
2. Customer will not be able to purchase any additional items from our webstore.
In order for the bans to be lifted the customer/player must cancel the payment dispute with their financial institution.
Please reach out to us via our ticket system on our discord to initiate the reimbursement process.
All orders are binding and non-cancelable. Knights GG reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. Knights GG may require additional verifications or information before accepting any order. Your order is not accepted until Knights GG ships the ordered products (or the accepted portion thereof) or Knights GG otherwise expressly accepts such order in writing. For clarification, an order confirmation email shall not constitute acceptance of the order. Notwithstanding the foregoing, you agree that, if Knights GG cancels all or a portion of your order or if Knights GG provides you less than the quantity you ordered, your sole and exclusive remedy is either (a) Knights GG will issue a credit to your credit card account in the amount charged for the cancelled portion or the quantity not provided (if your credit card has already been charged for the order) or (b) Knights GG will not charge your credit card for the cancelled portion of the order or the quantity not provided. The risk of loss and title for items purchased by you through the Web Store pass to you upon our delivery of the items to the carrier, which carrier shall be selected by Knights GG in its sole discretion. All freight, insurance, and other shipping related expenses, including but not limited to taxes and duties, shall be paid by you. The parts and products offered through the Web Store are subject to availability and scheduling. Knights GG does not ship to P.O. Boxes. If there is a material delay in the shipment of your order, you will be offered other options or an opportunity to cancel your order and receive a refund.