Support

KNIGHTS Gaming Group

TICKET CREATION AGREEMENT

OUR POLICIES

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Below is a list of public policies we as server staff abide by. The purpose of these policies is to have consistency in our decision making and more transparency for our community on how we handle certain situations.

  • If a tribe is insided, the victims are NOT to be reimbursed for any loss of items, dinos and structures. Insiding is taken very seriously on our servers. It is a Tribe Leaders’ responsibility to ensure that trustful members are invited to their tribes, and we are not accountable for careless management from players and their tribe’s belongings. Tribe ranks can be set up to avoid certain members from accessing, interacting, or demolishing specific tribe structures and tames through activation ranks. It is highly recommended you set up Tribe Governance to reduce the risk of this from happening.
  • After being found guilty, If an insider agrees to return all insided belongings back to the victim tribe to their satisfaction, then the ban may be shortened or lifted.
  • Players must acknowledge when playing in tribes whoever the leader of the tribe is in game is entitled to do whatever they wish with the tribe’s roster or belongings. This policy is map specific.
  • When we issue bans, we will not disclose full details or share evidence that was used in the process of banning a player. This is to protect our methods of catching cheaters to maintain a fair and safe environment so that the knowledge cannot be used in future scenarios.
  • If a tribe is reported and found guilty for a breach of our rules or code of conduct, but admins are unsure of who the actual individual culprit(s) are. Our staff will ban the tribe leader initially. Once the tribe comes forward and discusses who the individual(s) are who broke said rule and investigations are complete, innocent member(s) may be unbanned and the rightful member(s) ban will be applied.
  • If a player logs in after connecting, relogging, or after a server restart to find themselves dead or at a respawn screen then the player is not to be reimbursed for their gear.  There are multiple warnings put out prior to restarts and during play regarding avoidable bugs and to get to safe places. Players must understand the risk when logging out with valuable gear on their persons.
  • Please keep in mind that our ruleset is in place to correct common issues players experience in-game and ensure a fun, no stress environment.  As such, they are designed to be general guidelines and not absolute.  Our staff reserves the right to enforce or not enforce our documented guidelines on a case-by-case basis. 
  • Finally, players are prohibited from monopolizing staff time with tickets.  While we appreciate the reporting of rule guideline violations, if an abnormally high number of tickets are being generated by a single player in a short time (especially for issues that do not directly concern them.), that player may have their ticket creation permissions revoked.

ADMINS WILL NOT REPLACE ITEMS OR DINOS LOST DUE TO BUGS, GLITCHES, INSIDING, BEING AFK, OR ROLLBACKS !

TICKETS CREATED FOR THIS WILL BE AUTO CLOSED BY STAFF!

 

TICKETS

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Below is a list of guidelines players are required to have read prior to ticket creation.

  • Ensure you have read our policies in full (listed above) prior to ticket creation.

  • Tickets should be opened for the following reasons:
    • Find someone in violation of our guidelines.
    • Want a private one-on-one with an admin or member of the support team.
    • Store Issues.
    • If an administrator tells you to do so.
    • Tribe ownership transfer due to an error or missing tribe owner.
    • Server Whitelisting
  • Please make sure prior to ticket opening you have:
    • asked publicly on discord (link can be found in top right) for assistance from others.
    • looked through our policies, faq, known issues, and announcement pages.