FAQ

Frequently asked questions

Below is a list of some of our most frequently asked questions.  Simply unplus the title to see the answers.

GENERAL

A: All times posted are central time. The server(s) are located in a major US datacenter in Dallas,TX.

A:

  1. Login to the site using one of the approved login providers (we encourage steam to keep track of who we are talking to)
  2. Navigate to the Support section (found above in the menu links)
  3. Agree to the ticket disclaimer
  4. Start making your ticket.

One of our staff will be with you as soon as we can to help resolve your issue. 

A: Simply type “donate” (no quotes) anywhere in the discord to donate. Alternatively just by using our store! All donations go directly back into the servers running costs and towards new hardware. You may also contribute via our Patreon .

A: Poll/suggestion requests are granted if all of the following criteria are met:

  1. a vast majority of the population requests the same thing.
  2. You have been a member of the cluster for more than 60 days.
  3. The change would be a QOL (Quality of life) improvement.
  4. Would not be detrimental to the game-play experience WildCard has provided on their official server environment.

A: While methods do exist to verify items/dino possession, there simply isnt an effective way to. This is why we do not replace lost items/dinos.

DISCORD

A: Please goto the discord and in any channel , type _checkroles.  If you wish to have a VIP rank, this ranking comes with our VIP packages for the servers which can be found here.

A: Poll/suggestion requests are granted if all of the following criteria are met:

  1. a vast majority of the population requests the same thing.
  2. You have been a member of the cluster for more than 60 days.
  3. The change would be a QOL (Quality of life) improvement.
  4. Would not be detrimental to the game-play experience WildCard has provided on their official server environment.

A: By default, you will not see any channels, this is normal. You will need to navigate to #welcome and select which sections you are interested accessing in by clicking on the emoji. You may choose more than one section to have access to. This will also unlock the voice coms channels.

A: If you don’t want to see the notifications, simply turn off notifications in the discord for this server.
You can do this by right clicking on the server icon on the left-hand side of Discord and navigate to “Notification Settings”. Select the “Nothing” option under “Server Notification Settings” and click “Done” at the bottom. NOTE: You will NOT see any notifications or mentions anymore so you may miss important announcements!

GAMEPLAY

A: We may have needed to adjust the engram ramp to fix an error with not having enough engram points to unlock all. As such the engrams per level was altered. Some players will experience a negative or low amount of engram points available. To correct this, you simply need to make a mindwipe tonic. Consuming this item will fix your engrams.

A: the buffer full kick is from you knowing too many engrams and/or attempting to transfer with too many items. If you mindwipe and only learn the engrams you actually need/use and/or reduce your items carried when you transfer, you will resolve this issue.

A: When you transfer servers with a male dino, it doesn’t stop it from mating again but it does have a cool down for when you can swap its gender. Unfortunately, this timer is not visible and may take 24-48 to lift.

A: Val uses older coding for the ice wyverns and are not the same for all the other maps, leading to glitching out and losing the dino all together

A:

  1. Goto your steam profile page ( Steam Client Window > Click on your Big Username on top > Click on “My Workshop” in the menu on the right > Click on Subscribed Items. In this list click on the “✓ Subscribed” Button and unsubscribe from ALL ARK MODS. YES ALL! )
  2. Close your Steam Client
  3. Navigate to your ARK Install and remove your installed mods. ( Depending on your install this location can vary. The default location is \steamapps\common\ARK\ShooterGame\Content\Mods from within your SteamLibrary folder. Do NOT delete the ENTIRE folder. If you have DLC installed, leave the folders 111111111, Ragnarok, TheCenter, Valguero and the 11111111.mod file!
  4. Reopen your Steam Client
  5. Navigate to our #📝mod-lists📝 channel in discord and subscribe to the list that is for your cluster you play on.
  6. Wait for the mods to be downloaded within your Steam Client.
  7. Start ARK. Wait on the main title screen until the message in the lower right hand corner that says “Installing…” goes away.
  8. Join the servers and you are done.

NOTE: If you are still getting errors other than “no sessions found!” and “mod mismatch error” Please verify your ARK install within the steam client game library and/or redownload the DLCs from the ark store page.

A: 

a)PVE Modded: 699. Anything over 700 will be auto destroyed on server restart.

b)PVE Crossplay & PVP: A: 449. Anything over 450 will be auto destroyed on server restart.

A: For King Titan you collect the loot in a pillar that is in the middle of the bright light after the fight. You have limited time to grab the loot and to put it on a tame. If you take the loot with you on the ascension you will lose the trophy!

A: Players will need to visit each base location and fully render said base location for a few minutes to reset the in-game decay timers. The key is the player needs to RENDER the base (load in and walk around). Players can type “/decay” in the chat to see that structures remaining decay timer.

STORE

A: The process is automatic and purchases are loaded within 5-10 minutes on the server you selected on purchase. You do NOT have to be online in the server at time of purchase. Delivery will be on next logon if you are offline.

A1: (In-game Methods)
PVE MODDED ONLY) Vote for our servers. You can vote by typing /vote ingame and following the directions that popup. Players can find a clicky list of links for easier voting in #server-voting-links in our discord (link found on top).


A2: Just by playing the game!

A3: (Purchasing packages from our website)
a) Visit https://ark.knightsgg.com/ and click “Store”
b) Click on whatever section is applicable to you in the drop down.
c) Click on the login to steam button and login with your steam information.  (Note: if you are on EGS (Epic), please click this link on how to find your epicid ingame.  If you do not have a steam account, you can make one for free.  This is a requirement for store use.  You do NOT have to own ark on steam!) 
d) Click on whatever package interests you and click add to cart.
e) Select what server you wish your package to be delivered on.
f) Select what payment method you wish to utilize. We accept PayPal, Paymentwall, and Stripe. Choose Stripe if you simply just want to use a debit/credit card without any kind of account.
g) Finish the checkout process and once completed, your packages will be delivered to the server of your choosing within 15 minutes automatically. You do NOT have to be online at time of purchase. You will receive your purchases on the next login.

A1: (PVE Modded ONLY) Build and place a Reward Vault (search in engrams.) Open its inventory and press the store button.

A2: (PVE Crossplay & PvP ONLY) simply type /shop to open the shop the navigation commands are as follows:

  • /points – Shows current amount of KDC.
  • /buy <ID> <Amount> – Buys the item from shop.
  • /kit – Shows all kits.
  • /kit <KitName> – Redeems the kit.
  • /buykit <KitName> <Amount> – Buys a kit (if kit has a price).
  • /shop <Page> – Shows a list of available items in the shop.
  • /sell <ID> <Amount> – Sells an item.
  • /shopsell<Page> – Shows a list of available for selling items.

A: Simply type “donate” (no quotes) anywhere in the discord to donate. Alternatively just by using our store! All donations go directly back into the servers running costs and towards new hardware. You may also contribute via our Patreon .

A: $19.99/mo.

  • Custom Colored Chat Title In-game
  • Custom Colored Role in our Discord: (usage: while logged into the server you selected for your VIP package, type in in-game chat /setdiscord and follow the directions that pop up.  Once your Discord username is linked to the system you will see your special role in our Discord.)
  • Access to Dino Color Command:  (usage: look at the dino you wish to color and type in chat: /sdc <Region> <Color> .  Example:  /sdc 1 1 – This will set a dinosaur region 1 to red.)
  • Access to Tribe Log Webhook.  Forward your tribe logs in real time to your own personal Discord. Usage: /TLR <YourDiscordWebhookHere>
  • Access to /cg or /changegender command.  Players can change the gender of the their dinos!
  • 1000 KDC/ARc
  • Access to /dinostats command to quickly show your dinos point counts in various stats.
  • (CROSSPLAY & PVP ONLY) Boosted KDC accrual rate: 4 KDC per hour
  • AFK Structure Retention: 1440 hours or 60 days from last owner render.

A: $9.99/mo.

  • Custom Colored Chat Title In-game
  • Custom Colored Role in our Discord: (usage: while logged into the server you selected for your VIP package, type in in-game chat /setdiscord and follow the directions that pop up.  Once your Discord username is linked to the system you will see your special role in our Discord.)
  • Access to Dino Color Command:  (usage: look at the dino you wish to color and type in chat: /sdc <Region> <Color> .  Example:  /sdc 1 1 – This will set a dinosaur region 1 to red.)
  • Access to /cg or /changegender command.  Players can change the gender of the their dinos!
  • 500 KDC/ARc
  • Access to /dinostats command to quickly show your dinos point counts in various stats.
  • Boosted KDC/ARC accrual rate: 2 KDC/ARc per hour
  • AFK Structure Retention: 720 hours or 30 days from last owner render.

A: You may purchase a monthly VIP subscription on our store .

A: In Game Chat Commands

  • /dctokens Shows your token balance. (NOTE: VIP subs have UNLIMITED tokens!)
  • /sdcr Uses 1 token from your balance and randomizes the target dino color
  • /sdc <region #> <color #> When looking at a dino uses 1 token from your balance and sets that region to that color. Do this for each region on the dino. Each dino only uses 1 token during its lifetime, not per region
    Ex. /sdc 1 1 Would paint the target dino’s region 1, color 1, which is red
  • /savedc <name> When looking at a dino saves the color scheme as the name (Saved color schemes are species specific)
    Ex. /savedc zebra Would save the color scheme as zebra in your saved dino color schemes for that species
  • /listdc When looking at a dino will list all available saved dino color schemes for that species
  • /loaddc <name> When looking at a dino loads the color scheme of that name (Saved color schemes are species specific)
    Ex. /loaddc zebra Would load the color scheme of zebra to the target dino. Uses a token IF that dino has not used a token previously.

Regions: Varies per dino. Click Here For Pteranodon Regions example .
Color List can be found here .

A: This needs to be done via PayPal itself. Instructions can be found here

A: While logged into the server you selected for your VIP package, type in in-game chat /discord and follow the directions that pop up. Once your Discord username is linked to the system you will need to log your player off and back on in the ARK server (or transfer crossark to another server). You will see your special role in our Discord after this has been completed.

Manual Commands:

  • /setdiscord <username> – Sets player Discord username, no quotes needed.
    Example: /setdiscord SirShaw#7204
  • /setdiscord <authkey> – Authorizes player with received code.
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