FAQ

Frequently asked questions

Below is a list of some of our most frequently asked questions.  Simply unplus the title to see the answers.

GENERAL

A: All times posted are central time. The server(s) are located in a major US datacenter in Dallas,TX.

A:

  1. Login to the site using one of the approved login providers (we encourage steam to keep track of who we are talking to)
  2. Navigate to the Support section (found above in the menu links)
  3. Agree to the ticket disclaimer
  4. Start making your ticket.

One of our staff will be with you as soon as we can to help resolve your issue. 

A: Just by using our store! All donations go directly back into the servers running costs and towards new hardware.

A: Poll/suggestion requests are granted if all of the following criteria are met:

  1. a vast majority of the population requests the same thing.
  2. You have been a member of the cluster for more than 60 days.
  3. The change would be a QOL (Quality of life) improvement.
  4. Would not be detrimental to the game-play experience WildCard has provided on their official server environment.

A: While methods do exist to verify items/dino possession, there simply isnt an effective way to. This is why we do not replace lost items/dinos.

DISCORD

A: Ranks are awarded by time spent on our discord automatically.  If you wish to have a VIP rank, this ranking comes with our VIP packages for the servers which can be found here.

A: Poll/suggestion requests are granted if all of the following criteria are met:

  1. a vast majority of the population requests the same thing.
  2. You have been a member of the cluster for more than 60 days.
  3. The change would be a QOL (Quality of life) improvement.
  4. Would not be detrimental to the game-play experience WildCard has provided on their official server environment.

A: By default, you will not see any channels, this is normal. You will need to navigate to #start-here and select which sections you are interested accessing in by clicking on the emoji. You may choose more than one section to have access to. This will also unlock the voice coms channels.

A: If you don’t want to see the notifications, simply turn off notifications in the discord for this server.
You can do this by right clicking on the server icon on the left-hand side of Discord and navigate to “Notification Settings”. Select the “Nothing” option under “Server Notification Settings” and click “Done” at the bottom. NOTE: You will NOT see any notifications or mentions anymore so you may miss important announcements!

GAMEPLAY

A: We may have needed to adjust the engram ramp to fix an error with not having enough engram points to unlock all. As such the engrams per level was altered. Some players will experience a negative or low amount of engram points available. To correct this, you simply need to make a mindwipe tonic. Consuming this item will fix your engrams.

A: the buffer full kick is from you knowing too many engrams and/or attempting to transfer with too many items. If you mindwipe and only learn the engrams you actually need/use and/or reduce your items carried when you transfer, you will resolve this issue.

A: When you transfer servers with a male dino, it doesn’t stop it from mating again but it does have a cool down for when you can swap its gender. Unfortunately, this timer is not visible and may take 24-48 to lift.

A: Val uses older coding for the ice wyverns and are not the same for all the other maps, leading to glitching out and losing the dino all together

A:

  1. Goto your steam profile page ( Steam Client Window > Click on your Big Username on top > Click on “My Workshop” in the menu on the right > Click on Subscribed Items. In this list click on the “✓ Subscribed” Button and unsubscribe from the mod you are having issues with or unsubscribe from all if you do not know the mod id number.  You can find mod id numbers by navigating to the mod page for the mod and the mod id number is the last part of the link.  i.e. https://steamcommunity.com/sharedfiles/filedetails/?id=731604991.  The 731604991 would be your mod id number. 
  2. Close your Steam Client
  3. Navigate to your ARK Install and remove your installed mods you are having issues with. ( Depending on your install this location can vary. The default location is \steamapps\common\ARK\ShooterGame\Content\Mods from within your SteamLibrary folder.) Do NOT delete the ENTIRE folder. Either delete the known mod id folder along with its matching .mod file or remove all if you do not know what mod id you are having issues with. If you have DLC installed, leave the folders 111111111, Ragnarok, TheCenter, Valguero, LostIsland, CrystalIsles, and the 11111111.mod file!
  4. Reopen your Steam Client
  5. Navigate to our #📟server-info📟 channel in discord and subscribe to the list that is for your cluster you play on if you uninstalled all mods.  If you know the mod id, navigate back to the steam page for that mod and hit subscribe.
  6. Wait for the mods to be downloaded within your Steam Client.
  7. Start ARK. Wait on the main title screen until the message in the lower right hand corner that says “Installing…” goes away.
  8. Join the servers and you are done.

NOTE: If you are still getting errors other than “no sessions found!” and “mod mismatch error” Please verify your ARK install within the steam client game library and/or redownload the DLCs from the ark store page.

A: 449. Anything over 450 will be auto destroyed on server restart.

A: For King Titan you collect the loot in a pillar that is in the middle of the bright light after the fight. You have limited time to grab the loot and to put it on a tame. If you take the loot with you on the ascension you will lose the trophy!

A: Players will need to visit each base location and fully render said base location for a few minutes to reset the in-game decay timers. The key is the player needs to RENDER the base (load in and walk around). Players can type “/decay” in the chat to see that structures remaining decay timer.

STORE

A: The process is automatic and purchases are loaded within 5-10 minutes on the server you selected on purchase. You do NOT have to be online in the server at time of purchase. Delivery will be on next logon if you are offline.

A1: (In-game Methods):

a) Just by playing the game!  Players can sell boss trophies on certain maps to get points faster!  simply type /shopsell  to sell a trophy.

A2: (Purchasing packages from our website)
a) Visit https://ark.knightsgg.com/ and click “Store”
b) Click on whatever section is applicable to you in the drop down.
c) Click on the login to steam button and login with your steam information.  (Note: if you are on EGS (Epic), please click this link on how to find your epicid ingame.  If you do not have a steam account, you can make one for free.  This is a requirement for store use.  You do NOT have to own ark on steam!) 
d) Click on whatever package interests you and click add to cart.
e) Select what server you wish your package to be delivered on.
f) Select what payment method you wish to utilize. We accept PayPal, Paymentwall, and Stripe. Choose Stripe if you simply just want to use a debit/credit card without any kind of account.
g) Finish the checkout process and once completed, your packages will be delivered to the server of your choosing within 15 minutes automatically. You do NOT have to be online at time of purchase. You will receive your purchases on the next login.

A1: (PVE Modded ONLY) Press F2 in game.  This will bring up the in-game shop GUI.

A2: (PVE Crossplay ONLY) simply type /shop to open the shop the navigation commands are as follows:

  • /points – Shows current amount of KDC.
  • /buy <ID> <Amount> – Buys the item from shop.
  • /kit – Shows all kits.
  • /kit <KitName> – Redeems the kit.
  • /buykit <KitName> <Amount> – Buys a kit (if kit has a price).
  • /shop <Page> – Shows a list of available items in the shop.
  • /sell <ID> <Amount> – Sells an item.
  • /shopsell<Page> – Shows a list of available for selling items.

A: Just by using our store! All package purchases go directly back into the servers running costs and towards new hardware.

A: You may purchase a monthly VIP subscription on our store .

A: In Game Chat Commands

  • /dctokens Shows your token balance. (NOTE: VIP subs have UNLIMITED tokens!)
  • /sdcr Uses 1 token from your balance and randomizes the target dino color
  • /sdc <region #> <color #> When looking at a dino uses 1 token from your balance and sets that region to that color. Do this for each region on the dino. Each dino only uses 1 token during its lifetime, not per region
    Ex. /sdc 1 1 Would paint the target dino’s region 1, color 1, which is red
  • /savedc <name> When looking at a dino saves the color scheme as the name (Saved color schemes are species specific)
    Ex. /savedc zebra Would save the color scheme as zebra in your saved dino color schemes for that species
  • /listdc When looking at a dino will list all available saved dino color schemes for that species
  • /loaddc <name> When looking at a dino loads the color scheme of that name (Saved color schemes are species specific)
    Ex. /loaddc zebra Would load the color scheme of zebra to the target dino. Uses a token IF that dino has not used a token previously.

Regions: Varies per dino. Click Here For Pteranodon Regions example .
Color List can be found here .

A: When you subscribed to any of our packages, you should have received two emails. One email will be the sales receipt, and the other email will be information about the subscription to the store. Inside this information email is a link to cancel the subscription. Each time the subscription renews, you will receive a new email that includes a cancellation link.

A: During the checkout process on our paid store, there will be a field to enter that will bind your VIP package to the Discord ID the player enters.  Role assignment will be automatic.

KNIGHTS Gaming Group